17 Ways RTS Can Help You with your Technology needs

Fixed fee unlimited support available. Our ITCare program will monitor and protect your entire network 24 hours a day. We offer a variety of levels of service to suit any business environment.

Proactive network monitoring 24/7/365. We’ll be able to predict and prevent problems before they even arise. This service alone can end up saving you thousands of dollars by PREVENTING an expensive disaster from happening!

Early warning alerts to system failures. Over time,computer components can degrade and malfunction resulting in downtime, system crashes, and data loss. Our early warning alert can detect these problems in advance, allowing us to repair or replace the damaged parts before they interrupt your business.

Guaranteed priority response. When you enroll in our ITCare program, you’ll be guaranteed a priority response to all problems.

Quick remote support. Thanks to our ITCare network agents, we can securely access and support your network right over the Internet. This means no more waiting around for a technician to show up, and large percentage of problems can be fixed in a few minutes!

Troubleshooting and problem solving on all networks and PCs. No solution is beyond our reach. We employ a team of technicians that have the practical knowledge to address your network and computer problems, keeping your business up and running!

Hardware support and installation. As an authorized reseller for many top-tier hardware vendors, RTS has the buying power to purchase upgrades, replacement parts and entire new systems at competitive rates.

Firewall and security solutions. Is your network protected from external attacks? Does your internet connection crawl along at dial-up speeds? RTS can provide your business with a corporate-level firewall security solution that will block unsafe attachments, as well as creating a custom configurable profile for blocking messenger programs, video and music streaming, file sharing programs, and other bandwidth-consuming applications.

Web content filtering. In addition to reducing productivity and providing endless distraction for your employees, open internet access can lead to viruses, spyware, and various other invasive culprits that can take down individual workstations and even cripple your network. We can block offensive content, remove access to specific websites, and even narrow access down to a list of websites that you specify. We also provide a bypass solution that will allow full access with the use of a secure password.

Virus and spyware removal and protection. Nothing has the potential to bring down your network like malicious viruses and spyware! Our ITCare program will monitor your computers 24 hours a day and will not only block these nasty applications, but will clean those it detects and alert our help desk to potential problems. When manual removal is necessary, our technicians have the tools to take out the worst of these offenders.

Remote access. Fast and easy access to your PC from anywhere with an internet connection is right at your fingertips and an integral part of our ITCare program. Access your computer as if you were sitting in front of it! You can transfer files, print, check your email, and perform any other function available from your workstation.

VPN (Virtual Private Networks). In today's digitally dependent world, connecting multiple office locations around your city or around the world can be an invaluable resource to your business. Using a matrix of networked firewall appliances, RTS can create a unified system allowing secure access between your various networks, servers, workstations and business or residential locations.

Monthly security audit and ongoing security patches and updates. Security updates and patches are extremely important to the protection of your data and network. As an ITCare customer, we’ll monitor your network for updates and apply them as they become available.

Spam filtering and e-mail solutions. Anyone with a PC would have to agree that nothing affects our increasingly internet-dependent culture as profoundly and regularly as e-mail spam. RTS can provide you with a spam filtering service that will block malicious emails that contain viruses and spyware. In addition, our system will also filter your messages based on content and keywords, producing a 'score' that will keep messages from solicitors and scam artists alike from landing in your mailbox. We also offer a quick and easy way to 'whitelist' the addresses of your associates, friends and family so that you'll be sure to receive all of your important correspondence.

Backup system monitoring. This is one of the most valuable services included in our ITCare program. Not only will we make sure your system is actually backing up every night, but we’ll make sure the data is not corrupted and can be recovered in the event of a disaster.

Automated offsite backups. Rest assured that your data is being safely transmitted to an offsite location automatically every night.

Server installations and upgrades. Let our certified team of technicians assemble, configure and install a server that is a perfect match for your business. If your existing server is running low on memory, suffers a hard drive failure or is just not performing to your expectations, we can evaluate, perform upgrades, and provide replacement and optimization to make the most of your current hardware.

Loaner server or workstation. Don’t let a disaster put you out of business while you wait for replacement hardware. Restoring your data to our temporary equipment will get you back up quickly!